Customer FAQ

Customer FAQ

What is your Return Policy?

You can return any item you order from us (excluding bulk and custom orders) within 30 days from the date of purchase for a full refund of the merchandise total and tax. Shipping charges, bulk orders and custom orders are not refundable. Returned merchandise, including the presentation box, must be undamaged/in new condition, and returns must include the presentation box.

To initiate a return, please contact us and let us know the reason for the return.

Please ship returns to:

9532 Liberia Ave., Suite 179
Manassas, VA 20110

You are responsible for the cost of return shipping. We recommend you insure your return shipment and send it in a way that enables shipment tracking. We are unable to issue refunds for returns not received.

Refunds for returned items are issued back to the original method of payment within 7 business days of receipt of the return shipment. You will receive an email notification when your refund has been issued.

Please allow 3-5 business days bank processing time from the date your refund is issued for the funds to be credited to your bank account.

View our full Return Policy.

I am unable to add items to my cart/can’t place an order on the site. What should I do?

Your web browser must accept third-party cookies for the cart and checkout functions to work properly. Please check your browser privacy settings and make sure you are accepting third-party cookies, or try a different browser.

If you are still unable to add items to your cart/place your order, please contact us and we will do our best to troubleshoot the problem with you.

Alternatively, contact us and let us know what you want to order. We will reply to confirm your order total including tax and shipping, and you can submit payment via Paypal here.

How long will it take for my order to ship?

In-stock items typically ship the same or the following business day, but during busy periods, it may take up to 3 business days to ship orders. You will receive an email notification with your shipment tracking number when your order ships.

If we will not be able to ship your order within 3 business days of receiving it for some reason, we will notify you within one business day of receiving your order and will provide the expected ship date. If you don’t want to wait, you can cancel your order order within 24 hours of receipt of our notification.

Can I order by phone or mail?

No, for security and privacy reasons, we are unable to accept phone and mail orders at this time.

Can I cancel my order if it hasn’t yet shipped?

Yes, if we receive timely notification that a customer wishes to cancel an order that has not yet shipped, we will do our best to process a cancellation and refund the full order amount including tax and shipping charges.

Once an order has shipped, shipping charges are not refundable and all items must be returned according to our Return Policy.

Shipment notifications are sent for each order when they are processed, but due to possible delays in updating order status and/or possible difficulties with email delivery, not having received a shipment notification does not mean the order has not yet shipped.

Note: Because of the cost of processing cancellations, we reserve the right to reduce the amount refunded by 8% of the merchandise total for customers who cancel multiple orders, and to refuse future orders from those customers.

I don’t have a Paypal account. Can I still place an order?

Yes, you can checkout via Paypal without a Paypal account by selecting the “Pay with a debit or credit card” option.

Can I pay by check?

No, we are only able to accept payment from a debit or credit card via Paypal at this time.

Can I send LeftWing-Bling as a gift?

Absolutely! You can ship an order to anyone you wish by entering their name and shipping address at checkout.

We do not currently have the ability to include gift messages in orders, but are considering adding that in the future if our customers want it. If you would like us to add that capability, please contact us and let us know.

Do you offer gift certificates?

We do not currently offer gift certificates, but may add that in the future if it’s something our customers want.

If you would like us to add that capability, please contact us and let us know.

Can I ship to multiple addresses in one order?

No, our system currently only allows for one shipping address per order. If you need to ship to multiple addresses, please place a separate order for each shipping address.

What shipping methods do you use?

We ship via U.S.P.S. Our standard shipping method is Priority Mail (2-3 business days), and we also offer Priority Mail Express (overnight).

Can you require a signature on delivery of my order?

No, we are unable to offer this option at this time.

If you are concerned that your order is not secure if left at your door, we recommend you have it shipped to you at work or to a friend or neighbor who will hold it for you to pick up.

Do you ship internationally?

No, we unfortunately only ship to U.S. locations (including Alaska and Hawaii) and Puerto Rico at this time.

How do I exchange an item?

To exchange an item, return it within 30 days as specified in our Return Policy and place a new order for the item you would like instead.

I received a gift purchased from you. Can I return it and receive the refund directly?

No, the only way we are able to issue refunds is back to the original method of payment, so if you return a gift as specified in our Return Policy, the sender will receive the refund.

I received an item that’s defective. What should I do?

We personally inspect every item before shipping to ensure everything meets our strict quality standards. If we missed something or there was a defect that was not visible when we shipped it, we sincerely apologize.

If it is within 30 days of the order date, please return the item as specified in our Return Policy and we will send a replacement in perfect condition at no cost to you.

If it has been longer than 30 days since the order was placed, please contact us and let us know about the problem and we will provide instructions on how to proceed.

Help! I can’t log into my account!

If you are having trouble logging into your account, please contact us – we’ll help you get back in.

I see a problem with the website or a typo that needs fixing. What should I do?

If you see a problem with the site or a typo that we need to fix, please contact us and let us know about the issue. We will address it as soon as possible.